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3.3

I have been very happy with Advanced System Care Free. Recently experienced hi jack of IE and Chrome.

MalwareBytes took care of that. Decided to upgrade to 8 PRO. Figured it would not hurt. Had to contact activation service via 800# phone call.

Was misled (lied to) by the male person I spoke with. I allowed him to control of my computer. He did activate 8 PRO. Told me he could tell that my computer was running too slowly.

While in my computer he showed me a variety of files that were causing the slow down. Said the large of tmp. files were partly to blame and that I needed to allow one of their techs to remove the offending files to speed up my PC. Wanted to charge $349.00.

I declined, but he continued to brow beat me. We actually were yelling at each other after about 10 minutes. He finally removed all software that he loaded. If it wasn't for the fact that I actually like actually like their software, I would have cancelled my upgrade.

I ran Malwarebytes, MSFT Security Essentials, AVG and Avast to make sure he had cleaned everything he had loaded. It appears that there was nothing left. We'll see if something pops up later. I'm still pissed at him and Iobit and will consider switching.

Plus I can not understand why CNET and others would rate them so highly and did not warn me that this was likely to occur.

Reason of review: Pricing issue.

Preferred solution: apologize and change their activation procedure.

IObit Cons: Rude pushy salesmen and cannot activate without calling, Rude suppor, Heavy handed renewal tactic, Guerilla sales tactics, Poor customer service.

Location: Tacoma, Washington

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Guest

I had exactly the same experience . Except I had to disconnect my network connection and hang up on him to terminate the conversation .

When I ran Vipre Antivirus after the conversation I found a Trojan and 3 other viruses left behind as a result of his intervention. I like software also but I do not trust the company

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