IObit
IObit Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
IObit has 2.3 star rating based on 146 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Software, Easy to use, Excellent software.
Cons: Poor customer service, I wasted a lot of time attempting to contact customer service, Being scammed.50% of users think that IObit should improve its Customer Service.
47% of users say that they might use IObit in the future for similar services or products if the company resolves their current issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
IObit has 2.3 star rating based on 146 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Software, Easy to use, Excellent software.
Cons: Poor customer service, I wasted a lot of time attempting to contact customer service, Being scammed.50% of users think that IObit should improve its Customer Service.
47% of users say that they might use IObit in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "fix you worthless website", "I have been using IObit Uninstaller Pro 14 for several years as well as IObit Advance System Care but I never set up with IObit company for auto-renewal payment. At this point, IObit company has charged me multiple payments for the same IObit Uninstaller program. Upon checking my account, I found the following charge on my account: 1)November 2, 2024: Order #665177**-**169**** for the amount of ($12.97) 2)November 11, 2024: Order: #24451**** for the amount of ($31.86) 3)November 03, 2024: Order: #24391**** for the amount of ($19.99) 4)November 3, 2024: Order: #24391**** for an amount of ($13.78), this is the same order number as the previous order but with a different amount. 5)November 11, 2024: Order: #24451**** for the amount of ($31.86) All amounts have been charged to my Card without my permission because I have never set up any automatic renewal payment system, and at this point, I formally request IObit to: a)Remove my Card account number from the IObit system due to this inappropriate charge to my Card account. b)I will contact IObit company if I decide to renew any software. c)Immediate refund of my money that was not authorized to be charged by the IObit company's automatic renewal system. Thank You Luis Waldron", "I don’t think it’s fair for a company to bill you without notifying you on advance, especially after I notified them in advance !", "I have had this app for years and want to loade it on new devices. Like the software but find the sites concerned inpenetrable.", "See above, find a phone number also.".
Most users ask IObit for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top IObit Reviews
"Refund"
I sent an email to you about 6 months ago to cancel my iobit service because I purchased a new computer with windows 11 which has its own service built in. I...
"Renewal Overcharge"
Order #: 21731**** Your email dated 2023/10/06 stated the following: 1 x Advanced SystemCare 17 PRO (1 year subscription / 3 PCs) Renewal type: Automatic Next...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Duplicate billing and constant renewals
quit billing me repeatedly... I ordered bundles 4jan24 and in1923 and again 4dec24...you keep telling me expiring etc...stop renewals nd extend expiration dates...
give me your phone number and call me 210670****
Preferred solution: quit constant renewal msgs...extend expiry dates paid for and refund duplications
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Medford, Massachusetts
Resolved: Charging several time my credit card
Company fixed the issue and I have been provided with apology.
2) oder #665177**-**169**** for $12.24 USD
3) Oder #24451**** for $31.86 USD
4) Oder #24391**** for $13.78 USD
6) transaction code: 069689 for $33.98 USD
This entire order has been chard to my card without my authorization. I never set-up your automatic renewal for the IObit Uninstaller program.
Please i need immediately refound to my account. My number is (617)-538-****.
I also want to be sure to remove any automatic renewal with your company.
User's recommendation: I have been using IObit Uninstaller Pro 14 for several years as well as IObit Advance System Care but I never set up with IObit company for auto-renewal payment. At this point, IObit company has charged me multiple payments for the same IObit Uninstaller program. Upon checking my account, I found the following charge on my account: 1)November 2, 2024: Order #665177**-**169**** for the amount of ($12.97) 2)November 11, 2024: Order: #24451**** for the amount of ($31.86) 3)November 03, 2024: Order: #24391**** for the amount of ($19.99) 4)November 3, 2024: Order: #24391**** for an amount of ($13.78), this is the same order number as the previous order but with a different amount. 5)November 11, 2024: Order: #24451**** for the amount of ($31.86) All amounts have been charged to my Card without my permission because I have never set up any automatic renewal payment system, and at this point, I formally request IObit to: a)Remove my Card account number from the IObit system due to this inappropriate charge to my Card account. b)I will contact IObit company if I decide to renew any software. c)Immediate refund of my money that was not authorized to be charged by the IObit company's automatic renewal system. Thank You Luis Waldron
Hi, sorry for the late reply due to the stuck messages in this platform. You may have already received our reply via emails from IObit Support Team.
Hope your issue and concern has been resolved via other channels. It's recommended to contact us via support@***.com, or from the Feedback entrance on the program, or submit an online request from our official website (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform). Sometimes we may not receive the messages on such public platforms in time. We appreciate your kind understanding.
User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norfolk, Virginia
Resolved: Self-SOLVER
Company fixed the issue and I have been provided with full refund.
Hi, sorry for the late reply due to the stuck messages in this platform. You may have already received our reply via emails from IObit Support Team.
Hope your issue and concern has been resolved via other channels. It's recommended to contact us via support@***.com, or from the Feedback entrance on the program, or submit an online request from our official website (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform). Sometimes we may not receive the messages on such public platforms in time. We appreciate your kind understanding.
User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Royalton, Ohio
Compounding number of days of 2 different purchases in same year
I still have 142 days left on existing programs bought another year's worth 365 days but it does not give me 507 days
Hi there, sorry for any inconvenience it caused to you. Please kindly note that different orders have different codes.
Their service time won't be automatically merged. Could you kindly please contact us via support@***.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about your order details thus we can better assist you (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform)?
We'll try our best to assist you. Thanks for your kind understanding.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: I have no idea what i have. everything says the link is expired or a picture of a lot of credit cards. i want my stuff!!!
Company fixed the issue and I have been provided with product or service ordered. I got an email from them last night.
My account was a mess and they took the time to straighten it out. They were very helpful and professional.
My laptop died and I'm trying to resurrect it. Can you PLEASE help me? These are either under dpdave@***.net or dpdave777@***.com.
dpdave@***.net doesn't exist anymore. Please respond to:
David Hartranft
dpdave777@***.com
(402) 290-****
865FF-4F42E-DF3F9-A28C1 IOBIT SOFTWARE UPDATER
FE804-CD751-16FAC-9E2A1 IOBIT Driver Booster 11 PRO (1 year subscription / 3 PCs)
Windows Tweaks Guide eBook
38B8B-94339-5E26A-045A1 IObit Malware Fighter 11 PRO (14 Months Subscription / 3 PCs)*
EC264-3CBE1-339AC-975E1 IObit Uninstaller PRO 13 (1 year subscription / 1 PC)
Advanced SystemCare Pro3-PC code: 5725A-806D4-1B898-CADC6 Status: Valid Expiration date: 2025-01-23 Left seat: 3-pc3-PC code: 3E183-****B-2EC19-57CC6 Status: Valid Expiration date: 2026-01-23 Left seat: 2-pc1-PC code: 962E9-AB024-B82BA-2AEC6 Status: Valid Expiration date: 2025-03-11 Left seat: 0-pc
962E9-AB024-B82BA-2AEC6 Advanced SystemCare 17 PRO (1 year subscription / 1 PC)
865FF-4F42E-DF3F9-A28C1 IObit Software Updater 6 PRO (1 year subscription / 3 PCs)
3E183-****B-2EC19-57CC6 Advanced SystemCare 17 PRO (2 Years Subscription / 3 PCs)
- I like the software
- Keep getting locked out of the apps
Preferred solution: Price reduction
Hi there, sorry for any inconvenience it caused to you. Could you kindly please contact us via support@***.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about your order details thus we can better assist you (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform)?
We'll try our best to assist you. Thanks for your kind understanding.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Renewal Overcharge
Order #: 21731****
Your email dated 2023/10/06 stated the following:
1 x Advanced SystemCare 17 PRO (1 year subscription / 3 PCs)
Renewal type: Automatic
Next billing date: September 11th, 2024
Next billing amount: 16.45 GBP (VAT/taxes excluded)
Billing cycle duration: 12 months
2Checkout (now Verifone) subscription reference: R62JXM120H
Your latest email dated 2024/08/27 states:
Original order: 21731****
Original order date: 2023-09-12 15:17:19
Renewal price: 22.74 GBP (VAT, and/or other taxes may be applicable)
Why are you now trying to charge me an extra 6.29 GBP (38% more than I was expecting to pay)?
Please confirm you will hold the price at the level you committed to in October 2023, i.e. 16.45 GBP.
Preferred solution: Price reduction
Hi, sorry for the late reply due to the stuck messages in this platform. Hope your issue and concern has been resolved via other channels.
It's recommended to contact us via support@***.com, or from the Feedback entrance on the program, or submit an online request from our official website (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform). Sometimes we may not receive the messages on such public platforms in time. Thanks for your kind understanding.
User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trying to get refund
I went to me email copied and paste into your verify window and nothing worked! oooookkkkklklllll;;;'''''hjhhjjj44454****++++++++
332211****3333
3
321411****
- You have no to request not to reorder
Preferred solution: Full refund
User's recommendation: fix you worthless website
Hi, sorry for the late reply due to the stuck messages in this platform. You may have already received our reply via emails from IObit Support Team.
Hope your issue and concern has been resolved via other channels. It's recommended to contact us via support@***.com, or from the Feedback entrance on the program, or submit an online request from our official website (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform). Sometimes we may not receive the messages on such public platforms in time. We appreciate your kind understanding.
User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Problem resolved
no direct customer/tech. ph.#. However they did uninstall a few old program's and the problem was fixed.
Hi, sorry for the late reply due to the stuck messages in this platform. You may have already received our reply via emails from IObit Support Team.
Hope your issue and concern has been resolved via other channels. It's recommended to contact us via support@***.com, or from the Feedback entrance on the program, or submit an online request from our official website (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform). Sometimes we may not receive the messages on such public platforms in time. Thanks for your kind understanding.
User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Cleveland, Ohio
They have resale agents patched into their software when you click renewal you purchase what you believe is your updated software and you getredurected to more software sites. And when you contact I0
They have resale agents tied into their software and when you click updste in their software and you purchase what you think is your system software update but all you get are links to more software purchases. And when you chat with Iobit the parent company they want to charge you for the answer to the problem they caused and allow. What do you think...resale agents name Paddle and when I asked if they were one of their restate authorized agents is when I was asked $5 first to get an answer.
Hi, sorry for the late reply due to the stuck messages in this platform. You may have already received our reply via emails from IObit Support Team.
Hope your issue and concern has been resolved via other channels. It's recommended to contact us via support@***.com, or from the Feedback entrance on the program, or submit an online request from our official website (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform). Sometimes we may not receive the messages on such public platforms in time. Thanks for your kind understanding.
User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Sacramento, California
Refund
I sent an email to you about 6 months ago to cancel my iobit service because I purchased a new computer with windows 11 which has its own service built in. I noticed a charge on my credit card of 19.95 on 11/4/2024, please refund the 19.95 to my charge account.
I haven't used your service for at least 6 months. Thanks for your help in advance.
Respectfully,
Michael Anton
User's recommendation: I don’t think it’s fair for a company to bill you without notifying you on advance, especially after I notified them in advance !
Hi, sorry for the late reply due to the stuck messages in this platform. You may have already received our reply via emails from IObit Support Team.
Hope your issue and concern has been resolved via other channels. It's recommended to contact us via support@***.com, or from the Feedback entrance on the program, or submit an online request from our official website (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform). Sometimes we may not receive the messages on such public platforms in time. Thanks for your kind understanding.
User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Software upgrades
I have been waiting over a month for the upgrades I ordered from you. I used Capital One to pay the $39.95, and it shows that you received to payment.
Why haven't you sent my activation codes.
What's up with delay? I never received an order or contract ID that I usually got by email; thts why the block below was no filled in.
Preferred solution: Full refund
Hi, sorry for the late reply due to the stuck messages in this platform. You may have already received our reply via emails from IObit Support Team.
Hope your issue and concern has been resolved via other channels. It's recommended to contact us via support@***.com, or from the Feedback entrance on the program, or submit an online request from our official website (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform). Sometimes we may not receive the messages on such public platforms in time. Thanks for your kind understanding.
User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Somerville, Massachusetts
Helpless
I bought a special group of three software with serial numbers, but nothing arrived. I used a vale visa card
Ferdinando Larossa and have made a purchase i th past.
Hi, sorry for the late reply due to the stuck messages in this platform. You may have already received our reply via emails from IObit Support Team.
Hope your issue and concern has been resolved via other channels. It's recommended to contact us via support@***.com, or from the Feedback entrance on the program, or submit an online request from our official website (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform). Sometimes we may not receive the messages on such public platforms in time. Thanks for your kind understanding.
User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richlands, Virginia
Problem Resolved
I finally contacted them by phone. I could not find any phone number then realized that my bank had the number on the transaction where they charged my account.
I phoned them. They arranged for me to get a key code via email. They did this immediately after my call. I now have a usable program.
If I had not been able to get a working phone number through my bank this would have been impossible.
The basic issue is that Iobit never attempted to contact me regarding the problem.
I had to track them down with help from my bank. Once I phoned them they were responsive and corrected the problem.
Hi, sorry for the late reply due to the stuck messages in this platform. Hope your issue and concern has been resolved via other channels.
It's recommended to contact us via support@***.com, or from the Feedback entrance on the program, or submit an online request from our official website (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform). Sometimes we may not receive the messages on such public platforms in time. Thanks for your kind understanding.
User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
Resolved: Auto renewal
Company fixed the issue and I have been provided with apology. Issue was to stop auto renewal of several products.
Rep tried to get me to renew some or all (his job) but finally agreed to stop all renewals. So far I haven't seen any charges come thru.
Cannot get the Verifone webpage to send a code or page to sign into IObit to stop an auto-renewal of Uninstaller PRO with a license code. Cannot find a live chat or customer phone number.
Beginning to look like a 'shady' and unreliable company to do business with.
(They used to be a really good company with great products and easy to contact- what happened?) They can contact me. Let's see if anyone live is still working there.
User's recommendation: See above, find a phone number also.
Hi there, sorry for any inconvenience it caused to you. Could you kindly please contact us via support@***.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience.
User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund my money in my trial period and cancel my subscription
the products purchased in order #24038****.
After installing your program and using it for a week, my PC is in the worst condition it's ever been in! Everything is horribly slow, Windows takes an hour to load, and other weird things happen that never happened to me on a PC before!
Therefore, I am asking you to refund my money in my trial period and cancel my subscription immediately! Tomas Karas
No one else has as complicated, and essentially impossible, canceling subscription as you. Your cancel subscription forms cannot be submitted. You are a shady company and I will make you the worst advertisement in the world so that everyone will watch out for you!
And as a podcast creator, I have a great opportunity to warn all my listeners about you!
Please everyone watch out for IObit!
They have deliberately non-functioning support, thus impossible to cancel the subscription! Through their software, the subscription can only be extended, not canceled, this is only possible through customer support, which does not work for them, the forms can not be sent and otherwise it is impossible to communicate with them!
Hi, sorry for the late reply due to the stuck messages in this platform. Hope your issue and concern has been resolved via other channels.
It's recommended to contact us via support@***.com, or from the Feedback entrance on the program, or submit an online request from our official website (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform). Sometimes we may not receive the messages on such public platforms in time. Thanks for your kind understanding.
User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albany, Oregon
IObit used to respond
My previous dealing with IObit used to be pretty good. Don't know what's going on now.
I haven't had an interchange since I posted on the Pissed Consummer website. Hope you woke them up for me.
Hi, sorry for any inconvenience it caused to you. It's recommended to contact us via support@***.com, or from the Feedback entrance on the program, or submit an online request from our official website (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform).
Sometimes we may not receive the messages on such public platforms in time. Thanks for your kind understanding.
User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
About
IObit is an IT company that specializes in designing, creating and distributing various software products. The company was founded in 2004 and it is based in the U.S. IObit operates worldwide and has more than 150 million users in over 220 countries. The company is a member of several big organizations like OISV, AISIP and Avangate. IObit mainly focuses on selling three types of software: performance products, mobile products and protection products. The company offers various bonuses and discounts to regular clients and provides free online support.
IObit is ranked 437 out of 7334 in Software category
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Hi, sorry for the late reply due to the stuck messages in this platform. You may have already received our reply via emails from IObit Support Team.
Hope your issue and concern has been resolved via other channels. It's recommended to contact us via support@***.com, or from the Feedback entrance on the program, or submit an online request from our official website (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform). Sometimes we may not receive the messages on such public platforms in time. We appreciate your kind understanding.
User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.